This policy explains how RM Removals ("we", "us") collects and uses your personal information when you contact us or use this website, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).
Who we are
RM Removals, [registered business name / sole trader name], [business address]. The data controller for your information is RM Removals. If you have any questions, contact us on 07854 008150.
Information we collect
- Enquiry details you give us via the quote form, WhatsApp, phone or email — such as your name, phone number, the addresses you're moving from and to, your preferred date and any details about your move.
- Technical data — basic, non-identifying information your browser sends when you visit (e.g. device and browser type), used only to keep the site working and secure.
How we use it
- To provide you with a quote and respond to your enquiry.
- To arrange and carry out your removal or storage booking.
- To keep records for our legitimate business and accounting needs.
Our lawful bases are your consent (when you contact us), the performance of a contract (to carry out your move) and our legitimate interests (running the business).
Sharing your information
We don't sell your data. We only share it where necessary to deliver your move (for example with our own crew) or where required by law. [Confirm any third parties you use, e.g. an accountant or booking tool.]
How long we keep it
We keep enquiry and booking information only as long as needed to provide our service and to meet legal and accounting obligations, then securely delete it.
Cookies & this website
This website does not use advertising or tracking cookies. It loads fonts from Google Fonts and a small animation library from a content delivery network (CDN) to display correctly; these providers may process your IP address as part of delivering those files. If we add analytics in future, we'll update this policy and ask for your consent first.
Your rights
You have the right to access, correct, or ask us to delete your personal data, and to object to or restrict how we use it. To exercise any of these, contact us on 07854 008150. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.